Delivery Policy
1. Order Processing and Delivery Time
We strive to process and deliver your garments promptly. Standard delivery time is within 24-48 hours from pickup, subject to service type
and location.
Urgent or same-day delivery options are not available at the moment.
2. Pickup and Delivery Service
Our delivery executives will collect garments from your specifed address and return them after service at the same location.and location.
Please ensure that someone is available at the pickup and delivery address during the scheduled time slots.
If our delivery executive is unable to reach you or access your premises, your order will be placed on hold for the day until you contact the
executive. If possible, we will attempt delivery during a different time slot on the same day. If delivery cannot be completed, it will be
rescheduled for the next day at your originally selected time slot. and any further dealys maybe chargeable as extra which the customer is
liable to pay.
3. Garment Inspection and Acceptance
All garments are inspected by our delivery executive at pickup to verify condition and count. Damaged garments will not be accepted for
service.
Upon delivery, customers are encouraged to inspect their garments and promptly report any discrepancies. You have 48 hours from the time
of delivery to raise a dispute if you believe any damage was caused by IstreeCare. Please contact us at support@istreecare.com to initiate
the process. For detailed information on how to raise a dispute and request a refund, kindly refer to our Cancellation and Refund Policy.
4. Delivery Charges
Delivery charges, if applicable, will be clearly communicated at the time of booking.
Free pickup and delivery are available for orders meeting the minimum garment quantity as specifed in the app and for customers who have
an active sunsctiption plan.
5. Liability and Compensation
IstreeCare takes the utmost care in handling your garments; however, we are not liable for loss or damage resulting from factors beyond our
control, including but not limited to garments received in damaged condition, natural wear and tear, manufacturing defects, improper care
prior to pickup, inaccurate information provided by the customer, or unforeseen events such as natural disasters.
In the unlikely event of damage or loss due to proven negligence by IstreeCare, compensation will be limited to the value of the affected
garment or the service charge paid, whichever is lower.
Claims for damage or loss must be submitted within 48 hours of delivery, accompanied by appropriate proof such as timestamped
photographs.
6. Delays and Force Majeure
While we endeavor to meet all delivery timelines, delays may occur due to unforeseen circumstances such as trafc, weather, or operational
challenges.
IstreeCare shall not be held liable for any delays or failure to deliver caused by events beyond our reasonable control, including but not
limited to natural disasters, pandemics, strikes, or government restrictions.challenges.
7. Customer Responsibilities
As an IstreeCare customer, you are responsible for the following:
Minimum Order Requirements: Adhere to minimum garment requirements for free pickup, as specifed in our policy; otherwise, applicable
delivery charges will apply.
Failure to fulfll these responsibilities may impact service delivery and eligibility for refunds or dispute resolution.
8. Dispute Resolution
For any delivery-related concerns or disputes, please contact our support team at support@istreecare.com. We are committed to resolving
issues promptly and fairly.
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