Privacy Policy
IstreeCare is committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data. By using our services or accessing our platform, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal data:
- Personal Identification: Name, phone number, email address, delivery/pickup address.
- Order Details: Type and number of garments, service preferences, delivery history.
- Payment Information: Transaction details (processed securely via third-party gateways; we do not store credit/debit card data).
- Usage Data: App or website usage patterns, preferences, and feedback.
- Device Information: Device type, operating system, browser type, IP address.
2. How We Use Your Information
Processing your bookings and service requests.
Managing pickup and delivery logistics.
Sending service updates, confirmations, and reminders.
Providing customer support and resolving complaints.
Analyzing usage patterns to improve our services.
Sending promotional content or offers (only if you have opted in).
3. Data Security
We implement strict technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.
Data is encrypted during transfer and securely stored.
Access to personal data is restricted to authorized personnel only.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Third-Party Services
We may engage trusted third-party service providers (e.g., payment gateways, cloud storage) to facilitate our services. These providers are contractually obligated to protect your information and comply with relevant privacy regulations.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience on our website or app. These tools help us:
Remember your preferences.
Track user behavior for service improvement.
Provide a more personalized experience.
You may disable cookies through your browser settings, but this may impact the functionality of some features.
6. Your Rights and Choices
You have the right to:
Access or update your personal information.
Request deletion of your account or data (subject to legal requirements).
Opt out of promotional communications at any time.
To exercise any of these rights, please contact us at support@istreecare.com.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.
8. Policy Updates
10. Contact Us
For any privacy-related queries, requests, or concerns, please contact:
Emial- support@istreecare.com
Our support team is available to assist you during business hours.